Help & contact
still. is built and supported by a tiny team — there's a good chance the person reading your note is the person who wrote the code. Most questions have a quick answer below; if not, the form at the bottom goes straight to our inbox.
Common questions
How do I add the still. widget to my home screen?
Open still. and tap Settings. Under On your screens you'll find Add to Home Screen — it walks you through it in one screen.
The short version: long-press an empty spot on your iPhone home screen, tap the + in the top corner, search for still., pick a size, then tap Add Widget. The widget shows today's progress, and tapping the + button logs a sip of your default vessel without opening the app.
How do I change my daily goal or vessel size?
In the app: Settings → Adjust measurements to update your weight, activity, and climate (still. will suggest a new goal in litres), or tap your goal directly to edit it by hand. Nothing is locked in — you can change it as often as you like.
To change your default vessel (the amount logged by the big Log button and the widget's +): Settings → Vessel.
I supported still. on my old phone. How do I get the Sunrise accent and 90 days of history back?
Make sure you're signed in to the App Store with the same Apple ID you used originally, then in still. tap Settings → Restore purchase. Apple's records are the source of truth, so the restore will bring back your supporter status, the Sunrise accent, the 90-day history range, and early access — without you having to pay again.
If the restore doesn't find anything, send us a note below and include the email tied to your Apple ID and the approximate purchase date.
Is my data backed up anywhere?
No — and that's deliberate. still. is local-only: no account, no cloud sync, no server-side copy. Your logs live entirely on your iPhone.
If you have iCloud Backup enabled at the iOS level (Settings → [your name] → iCloud → iCloud Backup), iOS may include the app's local store in its encrypted backup of your device — but that's Apple's mechanism, not ours, and we never see the contents.
If you delete the app or factory-reset your phone without an iOS-level backup, the logs are gone for good. The trade-off is that no one — including us — can ever read them.
How do I delete all my still. data?
In the app: Settings → Delete all data. This permanently wipes every sip, every setting, and every pending reminder from the app and its widget. It can't be undone.
Your supporter purchase is held by Apple under your Apple ID, so it isn't erased by this action — you can always restore it later via Settings → Restore purchase.
Reminders are firing at the wrong times.
Most reminder oddities come down to one of three settings, all in Settings → Reminders:
- Wake / Sleep hours — still. won't nudge outside this window.
- Pause — toggled on, you'll get none until you pause it off.
- Softer on weekends — reduces the count Saturday and Sunday.
If those all look right and something still seems off, send a note below with your iOS version and roughly when the unexpected reminder fired.
How do I report a bug or request a feature?
Use the form below. For bugs, the most helpful things to include are: your iPhone model, your iOS version, what you were doing when it happened, and what you expected vs. what you saw. Screenshots are gold if you can attach them (reply to our first email and they'll come through).
We read everything, even when we can't act on it immediately.
I have a question about my privacy or data.
The short answer is on our Privacy Policy page: still. stores everything locally and we never see your hydration data. For anything that policy doesn't answer, write to support@codifiq.com or use the form below and pick Privacy or data as the topic.
Send us a note
In a crisis? still. is not a medical or emergency service, and email replies can take days. If you or someone you know is in immediate danger, please contact local emergency services or one of the crisis resources listed in Settings → Crisis resources inside the app (e.g. the 988 Suicide & Crisis Lifeline in the U.S., Samaritans in the U.K., or Find A Helpline worldwide).